Refund policy
Returns
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Evans Family Barrels stands by the impeccable quality of all its products and is fully dedicated to providing unsurpassed customer service and satisfaction. We will make every effort to make things right if you are not satisfied with your purchase. If we agree to a return, there is a 30% restocking fee. It is also the customer’s responsibility to pay for the return shipping. Any shipping paid during purchase is not refundable as we use 3rd party shipping.
All custom orders are final and cannot be returned or exchanged. Any changes to the described products is a custom order. Any personalization on an order is a custom order. Gift cards are not refundable.
Exchanges:
Even though we take extra care in our packaging, issues can arise. That's why we insure all our shipped packages. If the packaging is damaged upon arrival, please take pictures of the damaged box before opening it up. Then open the box and if the item is also damaged, take more pictures of the damaged item. Notify us immediately of the damaged item and send us the photos of both the damaged box and item and your proof of purchase. We will then begin a damage report with the shipping company. Upon successful closure of the damage report, we will make and send you the same item you ordered.
Refunds:
To be eligible for a return and refund, your non-custom item must be unused and in the same condition that you received it. It must also be in the original packaging and we need to receive it within 15 days of the delivery date. If we agree to a non-custom item return or exchange it is the customer’s responsibility to pay for return shipping. There is a 30% restocking fee for returning a non-custom product that was not damaged in shipping. Shipping is not refundable. Be sure to get a RMA number before shipping a returned item. To complete your return, we require a tracking number, receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approved reduced amount of your refund. The refund will be initiated for the full purchase price less any shipping we paid, less a 30% restocking fee and any taxes paid.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to shipping or our error.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 days.
Only regular priced non-custom items may be refunded, sale items cannot be refunded.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at evansbarrels@gmail.com.
Shipping
To return your product under the above conditions, mail your product to: Evans Family Barrels, 7918 Fairchild Ave, Winnetka CA 91306, United States
You will be responsible for paying for your own shipping costs for returning your item.
You must have a tracking number from the shipping service and should consider purchasing shipping insurance. We can’t guarantee that we will receive your returned item.